Tag: outsourcing customer service
How long before customer service is outsourced to AI?
- by Sam Kinison
In the modern age of automation, artificial intelligence, and digital technology, the question arises: When will customer service be outsourced to artificial intelligence? In other words, can technology replace the human element of a customer service experience and deliver comparable or better results? With the advancement of neural networks and groundbreaking breakthroughs in the field…
Read More